Tevreden Cleaning Privacy Statement

    General

    This privacy statement explains how Tevreden Cleaning handles your personal data. Tevreden Cleaning is a sole proprietorship registered with the Dutch Chamber of Commerce (KvK) under number 76948048 and represented by Marijke Tevreden. For information about this privacy statement, contact Tevreden Cleaning by email at contact@tevredencleaning.com or by telephone during office hours on +31 6 82885681.

    Personal data processed by Tevreden Cleaning

    Tevreden Cleaning processes personal data to provide its services. We process your personal data because you use our services and/or because you provide these data to us. We may also receive data from third parties in connection with the services we provide to them.

    Below is an overview of the personal data Tevreden Cleaning may process:

    • First and last name;
    • Address details;
    • Email details;
    • Telephone number(s);
    • Company name, job title, website and information about the premises;
    • Answers about current cleaning arrangements, rooms, priorities, practical facilities and preferred next steps.
    • IP address;
    • Payment details (including bank details).

    Purposes and legal bases for processing personal data

    Tevreden Cleaning processes your personal data for the following purposes:

    • To provide you with services/products;
    • To process your payment;
    • To contact you by telephone, email or messaging app where necessary to provide our services;
    • To prepare a preliminary cleaning profile based on the Online Cleaning Assessment, arrange personalised follow-up and assess whether a phone call, introductory meeting or on-site cleaning assessment is appropriate;
    • Where appropriate, to use the information provided to prepare a possible quotation. The preliminary cleaning profile is not itself a quotation and does not contain an automatically calculated price or estimate of hours;
    • To inform you of changes to services and products;
    • To keep you informed of our activities, for example through a newsletter;
    • Tevreden Cleaning also processes personal data where required by law, including data needed for bookkeeping and tax returns;
    • For registration and reporting under TNO’s Social Enterprise Performance Ladder (PSO), Tevreden Cleaning records, at company level, the proportion of employees facing barriers to employment relative to its total workforce during a reference year.

    How long Tevreden Cleaning retains personal data

    Tevreden Cleaning retains your personal data no longer than strictly necessary for the purposes for which they are collected. We apply the following retention periods to the following categories of personal data:

    CategoryRetention periodReason
    Personal data such as first and last name, address details, telephone number(s), email address, messaging-app details and website.Five years after the last activity, or until you unsubscribe from a newsletter or your agreement with us ends.To maintain contact, provide a good service, share content in various forms, such as a newsletter, and carry out marketing.
    Confidential information provided while services are being delivered, including information shared through apps.Five years after the last activity.To provide a good service, for example when following up on earlier services for which previously supplied information is needed.
    Data held in the accounting system, including payment details.Seven years.To carry out administration and invoicing and comply with statutory tax obligations.
    Online Cleaning Assessment submissions, including contact details, premises information and answers about cleaning requirements.A maximum of 60 days after submission.To prepare the preliminary cleaning profile, personalised follow-up and a possible quotation. If the contact leads to a client relationship or agreement, relevant data may subsequently be retained for the applicable standard or statutory retention period.

    Data storage systems used

    Contact details of Tevreden Cleaning’s clients and suppliers (email address, telephone number, contact name, address and town/city) are stored to issue or pay invoices, communicate about agreements and/or the services/products provided by Tevreden Cleaning, and record agreements and information about clients and suppliers. Contact and administrative details of employees and people working through Tevreden Cleaning (name, address, town/city, telephone number, email address, ID copy and bank account number) are stored to communicate, make payments, record agreements and account to supervisory bodies for whom we engage and under what conditions.

    Data are stored in the systems listed below:

    Online Cleaning Assessment and Prospect Scan

    Through the Online Cleaning Assessment, prospective business clients can provide information about their organisation, premises, current cleaning arrangements, rooms, priorities, practical facilities, preferred next steps and contact details. A preliminary cleaning profile is generated automatically from this information. This profile is not a quotation: no price or number of hours is calculated.

    The Online Cleaning Assessment and internal Prospect Scan are hosted on Netlify. After submission, Tevreden Cleaning receives an internal notification, a separate backup notification is sent, and the person submitting the form receives confirmation. Postmark handles these emails. The submission can be imported into the internal Prospect Scan through a unique, secure link that is valid for a limited time. This link is exclusively for Tevreden Cleaning and must not be shared with third parties.

    An Online Cleaning Assessment submission is retained for a maximum of 60 days. The data are used solely to prepare the cleaning profile, personalised follow-up and, where appropriate, a phone call, introductory meeting, on-site cleaning assessment or possible quotation.

    Social Enterprise Performance Ladder (PSO):

    The Social Enterprise Performance Ladder (PSO) aims to increase employment opportunities for people facing barriers to the labour market. For this purpose, Tevreden Cleaning records the necessary data for people employed by or through the company, following the Privacy Compliance Guidance prepared by TNO to safeguard our workers’ privacy when storing data for PSO purposes. PSO applies its own safeguards to the storage and use of data supplied by Tevreden Cleaning. For PSO’s privacy rules, see here.

    CRM, ERP and payroll

    PerfectView CRM: Tevreden Cleaning uses PerfectView for relationship and client management. It may process company and contact details of prospects, clients and contact persons, along with communication history, agreements, follow-up actions and notes relevant to the services provided.

    Klien-IT Systems: Tevreden Cleaning uses Klien-IT Systems as its ERP environment for planning, administration and operational delivery of cleaning services. Depending on the service, it may process client and premises information, contact details, schedules, tasks, inspections, reports and data relating to the cleaners assigned.

    Tentoo: Cleaners may be engaged through Tentoo under a temporary agency agreement. Tentoo is the legal employer and processes personal data needed for employment contracts, timesheets, salary payments, payroll administration, banking and tax details, and absence records. Tevreden Cleaning acts as the hiring organisation and exchanges only the data needed for staff deployment, scheduling, supervision, hours reporting and compliance with legal obligations.

    Accounting

    In Moneybird the accounting application, data are stored for Tevreden Cleaning’s bookkeeping, providing a complete and up-to-date overview of clients, suppliers and the associated financial administration. For Moneybird’s privacy policy, see here. The stored data are retained for seven years for accountability to the Dutch Tax Administration and other relevant bodies.

    Microsoft Office 365

    In Microsoft Office and its various applications, including Outlook, Tevreden Cleaning stores data relating to clients, suppliers and employees. For Microsoft’s privacy policy, see here.

    Google

    We store all data locally on our computer and in the cloud through Google Drive. For Google’s privacy policy, see here.

    Other systems

    In addition to the applications listed above, Tevreden Cleaning stores data, in consultation with clients, suppliers, employees and other contacts, in the communication channels it uses, such as:

    Security of the systems used

    The systems used by Tevreden Cleaning meet the requirements for secure data storage prescribed by the GDPR. All applications are protected by a password and two-factor authentication. Data are also backed up to an external, disconnected hard drive.

    Sharing personal data with third parties

    Tevreden Cleaning does not sell or give your data to third parties and discloses them only where necessary to fulfil our agreement with you or comply with a legal obligation. We enter into data-processing agreements with companies processing data on our behalf to ensure an equivalent level of security and confidentiality. Tevreden Cleaning remains responsible for this processing. Agreements on secure data handling are made with employees and third parties engaged by Tevreden Cleaning, and user access rights are restricted.

    Special-category and/or sensitive personal data we process

    Through our website and/or services, we do not knowingly collect, or intend to collect, data about website visitors under 16. No such data are stored without a parent’s or guardian’s consent. However, we cannot verify whether a website visitor is over 16. We encourage parents to be involved in their children’s online activities to prevent data being collected without parental consent. If you believe we have collected personal data about a minor without this consent, please contact us through contact@tevredencleaning.com , and we will delete this information.

    Website, cookies and similar technologies used by Tevreden Cleaning

    The Tevreden Cleaning website was built with WordPress and has an SSL certificate that ensures information you enter is transmitted securely, in encrypted form, through the website. For WordPress’s privacy policy, see here.

    The Tevreden Cleaning website uses cookies. Our cookie policy explains which cookies are used and how to manage them. For more information about cookies and the cookies used by Tevreden Cleaning, see the cookie statement on the website.

    Accessing, correcting or deleting your data

    You have the right to access, correct or delete your personal data. You also have the right to withdraw any consent you have given for processing or to object to Tevreden Cleaning’s processing of your personal data.

    You may send a request to access, correct or delete your personal data, withdraw your consent or object to processing to contact@tevredencleaning.com.

    To verify that you made the request, Tevreden Cleaning may ask for proof of identity. We will respond as soon as possible and within four weeks of your request. Once your request has been handled, we will delete the identification evidence you provided.

    Complaints

    Tevreden Cleaning takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised changes. If you believe your data are not adequately protected or have indications of misuse or another problem, please contact us at contact@tevredencleaning.com.

    You may also lodge a complaint about how Tevreden Cleaning stores or handles your data or responds to your request. Complaints may be submitted to the Dutch supervisory authority, the Autoriteit Persoonsgegevens (Dutch Data Protection Authority), through the following link.

    Last updated: 30 August 2026.

    Changes to this privacy statement

    Tevreden Cleaning may amend this privacy statement. New versions will always be published on the website. We recommend checking this statement regularly to stay informed of any changes.